• Q. What is the Promotion?

    Dell Back to College promotion enables Dell customers to get an amazing package of their choice.
    • Back to College promotion is for end customers buying eligible SKU’s of Dell Notebook, desktop and AIO.
    • After purchasing, customer needs to register on this site with all details www.dellbacktocollegeoffer.com
    • Customer will need to submit a scanned copy of invoice as a proof of purchase and a scanned copy of an ID proof because some states regulations require this for us to ship products.
    • Customer will get a Registration Reference Number. Customer has to use reference number for all future communication.
    • A registration will be validated and link to make the payment will be sent to the customer. Post payment goodies will be dispatched to customer.
    • Levis/Fastrack voucher of Rs. 1500 (if part of the offer selected) will be sent on customer's registered mobile number.
    • Edureka voucher of UPTO Rs.19995 will be sent on customer's registered mobile number.
    • Reliance JiFi Device will be delivered to customer’s registered address within 21 working days from payment realization.
    • Warranty upgrade will happen within 21 days of payment realization.

  • Q. Is mobile number & email address mandatory?

    Yes, mobile number & email address is mandatory. All program communication will be sent to the registered mobile number and email id. voucher will be sent on registered e-mail id and mobile number.

  • Do I have to give my current residence address or permanent address?

    Kindly provide address where you want your goodies to be dispatched. Change of address request will not be entertained.

  • Where can i find the Service tag?

    Service tag has to be 7 digit alpha numeric numbers located on the CPU/Notebook backside.

  • What if the Service Tag is not valid?

    If the service tag registered is not valid, claim will be rejected. Click here to view service tag information www.dell.co.in

  • What if ST is already registered by other customer?

    If while registering the Service Tag registered is showing as already registered, you can still complete your registration still. CSR team at the backend will validate claims and if they feel the case is genuine it will be sent for DELL approval. Post approval customer can make payment and get the goodies.

  • What if model number is not in the list of the drop down?

    All valid model number are part of the drop down, please recheck the same.

  • What if partner name is not in the list?

    If dealer name is not appearing in the drop down , please select others as option and write the dealer name from where the product was purchased.

  • Calendar does not show date previous to 7 days of claim date

    As per the program T& C , customer has to register his claim within 7 days of purchase. Therefore the calendar is showing 7 days period for registration. Please write in to help@dellbacktocollegeoffer.com for any query.

  • What if I upload the wrong invoice by mistake?

    If wrong invoice is uploaded the claim will get rejected. Customer has to re register for the same claim. A customer can register only twice in the program.

  • What if I don’t have the invoice?

    In case there’s NO or wrong invoice uploaded, claim will be rejected.

  • When does my registration get valid?

    Once you submit the claim with all details and invoice copy, claim will be validated at the backend. Post successful validation payment link will be sent to you instantly. If claim is rejected intimation will be sent to registered mobile number along with the reason of rejection. TAT for claim to be validated is 72working hours.

  • By when can we make payments?

    Post successful validation, you will get a link to make payment as SMS & Email. Link will be active for 7 Calendar days. Post which link will get deactivated and claim will be rejected. In case customer deletes his message by mistake, payment can be done by login on the status page; there will be an active link to payment gateway against approved registration.

  • How will I get to know about the status of my payment? What happens if payment gets rejected?

    You will get message from the payment gateway on every successful or rejected transaction. In case payment is rejected, you can retry using some other mode of payment. Without successful payment, goodies will not be dispatched.

  • Can I check the status of my claim and Goodies?

    Yes, you can check real time update of your claim by login on the status page using registration reference number generated at the time of registration. The reference number will be key identifier for all program related queries/issues.

  • What are the steps to redeem the Edureka voucher for online course?

    Enter www.edureka.co/dell as the URL
    1. Sign up on this page.
    2. Choose your favourite course.
    3. Sample a class recording to make an informed choice of the course you wish to take.
    4. Enter the valid voucher code to enroll for a course.
    5. If the entered code is valid, you would instantly gain access to the Learning Management System.

  • What is the validity of the Edureka voucher code?

    A. It is valid for 6 months from the date of purchase.

  • Are there any additional privileges for Dell Customers by availing Edureka voucher?

    A. Yes, we do have additional benefits as a part of this program. Anyone who wish to purchase further courses at Edureka can avail a flat 30% discount.

  • Can I take a trial before selecting the Edureka course?

    A. Yes, we are always customer first at Edureka. So we give you the option to view the class 1 recording of the course on the home page.

  • How long is the Edureka course valid?

    A. The access to the course content would be available lifetime.

  • How soon after Signing up would I get access to the Learning content in Edureka?

    A. As soon as you enroll in the course, your LMS (The Learning Management System) Access will be Functional. You will immediately get access to our course content in the form of a complete set of previous class recordings, PPTs, PDFs, assignments and you can start learning right away.

  • Can I change my Edureka course after selecting?

    A. No, you will not be able to change the course once you have selected it.

  • What if I have any technical issues while using the Edureka voucher code / LMS?

    A. We have a technical support team who will help you out if you face any issues while redeeming the voucher. Email :dell.support@edureka.co Phone : 91 90660 20868 Please note this number would be active only from 10 AM to 6 PM.

  • Do you provide any Certification for Edureka course?

    A. On Successful completion of the course, you be would rewarded with a course completion certificate.

  • Where do I find my online Edureka course?

    A. Post-enrolment, the LMS access will be instantly provided to you which contains the complete set of previous class recordings, PPTs, PDFs, assignments.

  • Can I redeem my Edureka voucher code for a live course?

    No, you would not be able to redeem the voucher code for a live course, However using additional dell benefits you can avail any course at www.edureka.co at 30% Off.

  • How will I get my Levis/Fastrack voucher?

    Levis/Fastrack voucher will be sent to you within 48 working hrs as SMS & EMAIL post successful payment. Levis/Fastrack Gift Voucher is DELIVERED on your MOBILE & E-mail as a SMART CODE within 48 working hrs. No physical voucher is couriered or required; just show the SMS/Email to the cashier to redeem! For any acceptance issue customer can call 08510004444 for immediate help.

  • Where can I find LEVIS store list?

    Please click www.gyftr.com/levis to get eligible Levis outlet list.

  • Where can I call if I have a query.

    The offer is designed so you can check the status at any time online on https://www.dellbacktocollegeoffer.com/customer/claim_status

    In case there are any further queries please :

    – All customer queries regarding related to payment gateway, document submission or the offer, please reach out to 1800-102-2054 ( Monday – Saturday ) 10 AM - 6 PM or email at help@dellbacktocollegeoffer.com